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Terms and Conditions
Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.
Common items in a terms and conditions agreement allow you to:
- Withdraw and cancel services, and make financial transactions.
- Manage customer expectations, such as liability for information errors or website downtime.
- Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
- Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
- Disable user accounts.
- Write down any other terms or conditions that protect you or your audience.
Return and Refund Policy
Effective Date: February 4, 2025
At Out of the Box Artistry, we strive to provide high-quality custom apparel. Because each item is made to order and personalized, we have specific guidelines for returns and exchanges to ensure you and our team are happy with the process.
1. Custom Items Are Final Sale
Custom-designed apparel, including personalized logos, names, and other customizations, cannot be returned or exchanged unless there is an error on our part, such as:
- Incorrect design or customization details (e.g., misspelled name or wrong size)
- Defective or damaged products upon arrival
2. Non-Custom Items
For any non-custom or ready-made items, returns or exchanges can be made within 14 days of receiving the product. These items must be in their original, unused condition and with the original packaging.
3. Return Process
If you received a damaged or incorrect product, please contact us within 14 days of receiving your order. Provide your order number, a description of the issue, and photos of the damaged or incorrect item. We will review the case and, if applicable, provide a replacement or refund.
- Refunds for Custom Orders: If the mistake was on our end, we will either send a replacement at no extra cost or offer a full refund for the custom product.
- Exchanges for Custom Orders: In case of sizing issues or dissatisfaction with the design (if it doesn’t meet the specifications provided), exchanges are generally not possible unless it’s a manufacturing error on our part. We recommend double-checking size charts and design details before finalizing the order.
4. How to Initiate a Return or Exchange
To initiate a return or exchange, please get in touch with our customer support team at otbartistry.co@gmail.com. Provide:
- Your order number
- Details of the issue (including pictures)
- Whether you would prefer a replacement or a refund
5. Shipping Costs
- For Returns: Customers are responsible for the cost of return shipping unless the product is defective or there was an error with the order.
- For Exchanges/Reshipments: If we are at fault, we will cover the cost of shipping a replacement item. However, for exchanges due to size or style changes, customers may be required to cover the return shipping cost.
6. Refund Processing Time
Once your return is received and processed, refunds will be issued within 7–10 business days. Refunds will be credited back to the original payment method.
7. Final Sale Items
Items marked as “final sale” or “clearance” are not eligible for returns or exchanges.
Out of the Box Artistry
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